Putting the culture back into safety culture

Mark Noort argues that to advance the understanding and relevance of ‘safety culture’ the field needs to integrate four perspectives on the nature of culture

LSE Festival 2021: the experience of high-risk industries isn’t necessarily useful post-COVID

It’s tempting to think that the post-COVID world can learn from high-risk industries like aviation, says Mark C Noort (Leiden University/LSE) – but that isn’t necessarily the case

Wetland habitats, their resource potential and exploitation. A case study from the Humber wetlands.

© the editors and individual authors 1999.The notion that wetlands are among the most productive environments in the world is widely quoted, but its relationship with the exploitation of wetland ecosystems during the prehistoric and early historic period has been the subject of few investigations. The current paper discusses the primary production of different wetland habitats and its relationship to the resource potential of these habitats and their actual exploitation, using recent results from the Humber Wetlands Survey. It is argued that during the early Holocene, wetland landscapes were central to the subsistence economy and that a clear association exists between the primary productivity of wetlands and the intensity of exploitation. With the introduction of agriculture, however, wetland habitats become increasingly peripheral to the economy

The sounds of safety silence: interventions and temporal patterns unmute unique safety voice content in speech

Research shows that withholding safety concerns on encountering hazards – safety silence – is a critical contributor to accidents. Studies therefore aim to prevent accidental harm through interventions for reducing safety silence. Yet, the behaviour remains poorly understood, obstructing effective safety management: it is unclear to what extent safety silence involves muted safety voice (the partial withholding of safety concerns), and how muted safety voice can be recognised in speech, may be measured based on the degrees and types of safety voice (speaking up about safety), progresses over time, and may be optimally reduced. To improve safety management, this study proposes a conceptual model for the manifestation of safety silence and muted safety voice using a laboratory experiment (N = 404) to evaluate the implications for the effectiveness of three interventions (salient hazards, clear responsibilities, encouragements) across stages of a hazard. Results indicated that safety silence and muted safety voice are measurable in terms of the degree to which concerned people engage in five types of safety voice at different points in time, and we revealed this is important for safety management: interventions only unmute safety voice at unique hazard stages and for knowledge-based speech when people are concerned. This indicates that safety silence and muted safety voice are situated and can be recognised in nuanced speech, with interventions being most effective when timed appropriately and people have safety concerns to speak up about

Sounds of silence: data for analysing muted safety voice in speech

Transcribed text from simulated hazards contains important content relevant for preventing harm. By capturing and analysing the content of speech when people raise (safety voice) or withhold safety concerns (safety silence), communication patterns may be identified for when individuals perceive risk, and safety management may be improved through identifying potential antecedents. This dataset contains transcribed speech from 404 participants (n students = 377; n female = 277, Age M (sd) = 22.897 (5.386)) engaged in a simulated hazardous scenario (walking across an unsafe plank), capturing 18,078 English words (M (sd) = 46.117 (37.559)). The data was collected through the Walking the plank paradigm (Noort et al, 2019), which provides a validated laboratory experiment designed for the direct observation of communication in response to hazardous scenarios that elicit safety concerns. Three manipulations were included in the design: hazard salience (salient vs not salient), responsibilities (clear vs diffuse) and encouragements (encouraged vs discouraged). Speech between two set timepoints in the hazardous scenario was transcribed based on video recordings and coded in terms of the extent to which speech involved safety voice or safety silence. Files contain i) a.csv containing the raw data, ii) a.csv providing variable description, iii) a Jupyter notebook (v. 3.7) providing the statistical code for the accompanying research article, iv) a.html version of the Jupyter notebook, v) a.html file providing the graph for the.html Jupyter notebook, vi) speech dictionaries, and vii) a copy of the electronic questionnaire. The data and supplemental files enable future research through providing a dataset in which participants can be distinguished in terms of the extent to which they are concerned and raise or withhold this. It enables speech and conversation analyses and the Jupyter notebook may be adapted to enable the parsing and coding of text using provided, existing and custom dictionaries. This may lead to the identification of communication patterns and potential interventions for unmuting safety voice. This data-in-brief is published alongside the research article: M. C. Noort, T.W. Reader, A. Gillespie. (2021). The sounds of safety silence: Interventions and temporal patterns unmute unique safety voice content in speech. Safety Science

The behavioural nature of safety voice: advancing concepts and measures to enable the prevention of harm

Background: The concept of ‘safety voice’ captures the extent to which individuals speak-up about safety. The behaviour is deemed important for preventing accidents, yet interventions are needed because people often fail to speak-up (‘safety silence’), thus contributing to harmful outcomes across safety-critical domains. However, the concept remains disintegrated and grounded in limited evidence and methodologies. Thus, the utility of ‘safety voice’ for safety management remains unclear, prohibiting effective interventions. This thesis therefore aims to evaluate how the behavioural nature of safety voice may be optimally conceptualised, assessed and intervened on. Approach: Four articles presented a systematic literature review (n = 48 publications), twelve experimental studies (ntotal = 1,222) and an analysis of Cockpit Voice Recorder (CVR) transcripts across 172 aviation accidents (1962-2018; n = 14,128 conversational turns). Article 1 synthesised evidence from across theoretical domains. Article 2 presented the first experimental paradigm for safety voice (‘Walking the Plank’) to address nine methodological challenges. Article 3 observed safety silence in the laboratory to establish and conceptualise how the behaviour manifests in relationship to safety voice and interventions. Article 4 captured safety voice during real-life safety accidents, and investigated how risk, safety listening, power distance and CRM training impact on safety voice. Findings: Safety voice is a distinct concept that is highly ecological and situated, and that is important for understanding how safety voice contributes to accidents. A methodological reliance on self-reports and post-hoc methodologies was identified and addressed through the Walking the Plank paradigm. Safety silence, identifiable through assessing safety concerns, was scalable based on the degree of safety voice speech, with interventions uniquely impacting on five safety themes and hazard stages. Safety voice was found to occur frequently during real accidents, with the developed Threat Mitigation Model underscoring that safety concerns, safety voice and safety listening all contribute to preventing harm

Safety sans frontières: an international safety culture model

The management of safety culture in international and culturally diverse organisations is a concern for many high-risk industries. Yet, research has primarily developed models of safety culture within Western countries, and there is a need to extend investigations of safety culture to global environments. We examined i) whether safety culture can be reliably measured within a single industry operating across different cultural environments, and ii) if there is an association between safety culture and national culture. The psychometric properties of a safety culture model developed for the air traffic management industry (ATM) were examined in 17 European countries from four culturally distinct regions of Europe (North, East, South, West). Participants were ATM operational staff (n = 5176) and management staff (n = 1230). Through employing multi-group confirmatory factor analysis, good psychometric properties of the model were established. This demonstrates, for the first time, that when safety culture models are tailored to a specific industry, they can operate consistently across national boundaries and occupational groups. Additionally, safety culture scores at both regional and national levels were associated with country-level data on Hofstede’s five national culture dimensions (collectivism, power distance, uncertainty avoidance, masculinity, and uncertainty avoidance). MANOVAs indicated safety culture to be most positive in Northern Europe, less so in Western and Eastern Europe, and least positive in Southern Europe. This indicates that national cultural traits may influence the development of organisational safety culture, with significant implications for safety culture theory and practice

The relationship between national culture and safety culture: implications for international safety culture assessments

In this article we examine the relationship between safety culture and national culture, and the implications of this relationship for international safety culture assessments. Focussing on Hofstede’s uncertainty avoidance (UA) index, a survey study of 13,616 Air Traffic Management (ATM) employees in 21 European countries found a negative association between safety culture and national norm data for uncertainty avoidance. This is theorized to reflect the influence of national tendencies for uncertainty avoidance upon attitudes and practices for managing safety (e.g., anxiety on risk; reliance on protocols; concerns over reporting incidents; openness to different perspectives). The relationship between uncertainty avoidance and safety culture is likely to have implications for international safety culture assessments. Specifically, benchmarking exercises will consistently indicate safety management within organizations in high UA countries to be poorer than low UA countries due to the influence of national culture upon safety practices, which may limit opportunities for identifying and sharing best practice. We propose the use of safety culture against international group norms (SIGN) scores to statistically adjust for the influence of uncertainty avoidance upon safety culture data, and to support the identification of safety practices effective and particular to low or high UA cultures

Sneaky African fig wasps that oviposit through holes drilled by other species

Watshamiella Wiebes species (Hymenoptera: Chalcidoidea: Pteromalidae: Sycoryctinae) were observed to engage, monitor and subsequently use oviposition holes made by other parasitoid fig wasp genera (Apocrypta Coquerel and Sycoryctes Mayr) to oviposit into host figs (Moraceae, Ficus) through the fig wall. They may be inquilines, klepto-parasitoids, or hyper-parasitoids; however, further biological investigations of larval diet are required to establish their life history strategy. Watshamiella species are morphologically robust, with enlarged fore femora and tibia, and aggressively interact with other fig wasps and ants. Our observations contribute towards unravelling the complex suite of behavioural adaptations and interactions involved in the community ecology of the obligate mutualism that exists between fig wasps and their host figs

Walking the plank: an experimental paradigm to investigate safety voice

The investigation of people raising or withholding safety concerns, termed safety voice, has relied on report-based methodologies, with few experiments. Generalisable findings have been limited because: the behavioural nature of safety voice is rarely operationalised; the reliance on memory and recall has well-established biases; and determining causality requires experimentation. Across three studies, we introduce, evaluate and make available the first experimental paradigm for studying safety voice: the ‘Walking the plank’ paradigm. This paradigm presents participants with an apparent hazard (walking across a weak wooden plank) to elicit safety voice behaviours, and it addresses the methodological shortfalls of report-based methodologies. Study 1 (n = 129) demonstrated that the paradigm can elicit observable safety voice behaviours in a safe, controlled and randomised laboratory environment. Study 2 (n = 69) indicated it is possible to elicit safety silence for a single hazard when safety concerns are assessed and alternative ways to address the hazard are absent. Study 3 (n = 75) revealed that manipulating risk perceptions results in changes to safety voice behaviours. We propose a distinction between two independent dimensions (concerned-unconcerned and voice-silence) which yields a 2x2 safety voice typology. Demonstrating the need for experimental investigations of safety voice, the results found a consistent mismatch between self-reported and observed safety voice. The discussion examines insights on conceptualising and operationalising safety voice behaviours in relationship to safety concerns, and suggests new areas for research: replicating empirical studies, understanding the behavioural nature of safety voice, clarifying the personal relevance of physical harm, and integrating safety voice with other harm-prevention behaviours. Our article adds to the conceptual strength of the safety voice literature and provides a methodology and typology for experimentally examining people raising safety concerns